Does Costco's Lenient Return Policy Apply To Old Furniture? Here's The Truth

Costco, a leading wholesale retailer, sells a of variety items from groceries and home supply products to garden materials and furniture. Just like most stores, it has a return policy that allows customers to bring back their unwanted purchases. However, what makes Costco a little different from the rest is how lax its policy is with its risk-free 100% satisfaction guarantee. With such a loose return policy, some customers have decided to take it to the next level by returning old furniture they bought there years ago. Before you shop for any furniture at Costco, you should get familiar with its home goods return policy. 

Certain products, like appliances and televisions, have a 90-day return window even with the satisfaction guarantee. These products also come with a 2-year Costco warranty on top of the manufacturer warranty that you can pair with protection plans. Besides its warranty programs, Costco doesn't go into much detail or list out exceptions when it comes to furniture returns. In fact, its return policy doesn't state furniture at all, lumping it in with its general merchandise return policy. Thus, some people are trying to test if they can get away with their full refund promise even years after the purchase took place.

Typically, after years of use, you don't return your furniture and instead donate, sell, or toss it. Due to Costco's vague return policy on furniture, some people are seeing if their 3-year-old or more furniture will make the return cut. Surprisingly, it works. It doesn't take much to return your old furniture — you don't even need the receipt. In most cases, an employee looks into your account records to confirm that you purchased the product.

When testing out Costco's furniture return policy, you need to have a valid reason for the return. From social media retellings, one customer claimed that it didn't match the color of their space while another said the seams were coming apart. Either way, as long as it falls under dissatisfaction, Costco will accept the return. 

Be wary that some employees may have pushback or concerns, but if you are respectful, polite, and thoroughly explain your return, you'll likely be in the clear. Add this tip to other big secrets Costco employees won't tell you about its home section, and you'll be a savvy shopper for years to come. Returning furniture isn't the only way to save big at your favorite warehouse retailer, either. Within 30 days of purchasing, you qualify for Costco's price adjustment policy, which can help you spend less money in the long run.