3 Disadvantages Of Buying Countertops From Big Box Stores Vs Small Business

Considering a countertop upgrade but don't know where to find the best options? If you've already started the search, there's a good chance you've arrived at a crossroads between choosing a big box store or small business for your project. While big box stores offer some advantages, such as convenience and quick service, these pros may quickly turn into cons. Buying countertops from big box stores comes with several possible disadvantages, such as unnecessary price markups, less personalized service, lower quality materials, and lack of expertise, which could lead to subpar installation. 

A crucial mistake you can make when choosing countertops is failing to consider all of your options or choosing them based on convenience and availability alone. New countertops are a big expense, so it's important to select qualified professionals for the job. According to Bankrate, the U.S. average cost to install new countertops is $3,102. By working with trustworthy experts in your community, you will ensure that your investment is in capable and skilled hands. 

One drawback of buying countertops from big box stores is the markup in price. You will likely pay a premium at major retail chains, which is one of the reasons why you should never buy countertops at Home Depot or similar stores. Often, these stores will charge up to 30% extra simply for sourcing the material, according to United Stone Works. Instead, you can save money by going to a local stone supplier or working with a small business, as they may be more willing to negotiate with you on a better deal.

Another consideration is you may get higher quality products from smaller companies compared to big box stores. Big box stores often work with suppliers that manufacture countertop stone in large quantities and produce a more limited selection of sizes. Small businesses may offer made-to-order countertops designed to your exact specifications. Butcher block countertops are an excellent example. Big box stores often use factory-made countertops constructed in high-speed mills, whereas reputable local companies produce durable butcher block slabs handmade by skilled craftspeople. Durability is the number one thing everyone overlooks when buying new countertops; you can avoid making the same mistake by supporting local.

Another important advantage to working with small businesses is the level of personalized service and expertise that they bring. Oftentimes, big box stores hire subcontractors to measure and install countertops. This means you will be putting your brand new stone in the hands of someone who may not be as qualified or experienced as the small business experts. According to Pamela Lynn Interiors, this could lead to careless mistakes such as chips and cracks or shoddy installation work. Trusted small businesses bring a superior level of professionalism and a great sense of care every step of the way.