Is Aptive Pest Control Safe To Use? Here's What You Should Know

If you notice pests inside and around your home, you probably reach for some common DIY pest control ingredients. Although these solutions might work for spiders or ants, you may need to deploy a more focused method for other critters by seeking help from the professionals. As you consider hiring an exterminator, you might worry about the danger of using certain chemicals around your family. If eco-friendly applications are important to you, this is a key factor to consider before hiring a professional pest control company.

Aptive is a Utah-based pest control service that was founded around a decade ago, and it already has operations across over 4,000 cities in more than 30 states, with more than 2 million customers served to date. The business focuses on using eco-friendly applications using EPA-approved products, and it's a member of the EPA's Pesticide Environmental Stewardship Program, which attempts to reduce the risk of pesticides.

Simply being eco-friendly isn't enough, though. You need some assurances that the techniques will work. After all, pest infestation is often a bigger problem for homeowners than the use of certain chemicals. Do Aptive's eco-friendly methods actually work? And is it an honest company in terms of its sales? We sampled online reviews and customer testimonials to help you understand the pros and cons of using Aptive's professional pest control service. Learn more about the business and whether it will meet your needs for a pest exterminator.

Aptive is a good choice because it has solid reviews and new customers receive significant discounts. It offers a few different kinds of services, including a yearly contract with multiple visits and a single-treatment option for select problems. As a new customer, you'll receive a significant discount on your first procedure, though you'll have to sign a one-year contract.

As of this writing, customer reviews at the Better Business Bureau give Aptive a 3.98-star rating out of 5 stars. Most customers said the service adequately eliminated pests. One BBB reviewer said Aptive's service had been highly successful at removing insects from their property. Another said that the company was willing to address a problem with its service: "Although there may be room for improvement in some areas, [the company] has shown me it is willing to make things right and respects its customers." A reviewer at the Aptive website said the company's exterminators helped with successfully treating a rat problem that started because of the chickens they were raising at their home.

Aptive might be a bad choice if you dislike aggressive sales tactics that seem unfair. Some customer reviews mentioned the company's sales techniques as a significant reason to avoid doing business with the company. In fact, Aptive is the defendant in a class action lawsuit for allegedly failing to tell callers the audio was being recorded.

In-person sales also caused quite a few complaints against Aptive, according to the Better Business Bureau. Many customers reported having an issue with unclear contract terms and charges from salespeople representing Aptive. After reporting the issue to the BBB, many customers said that the company was willing to solve the problem after intervention from the non-profit organization. However, one customer reviewer at the BBB website said that the rodent control service "didn't work at all," yet Aptive still charged a contract termination fee. Another said the company uses a "high pressure sales pitch" that was difficult to turn down. The reviewer said they never received a copy of the contract. 

If you set up a contract with Aptive for service, you likely will have to pay a cancellation fee if you change your mind before the year is up. Be sure you understand what's involved in any agreement you sign with the company. Additionally, Aptive does not treat termites or bed bugs. If you need treatment for mosquitoes, you have to agree to a higher-priced treatment plan.