Reasons Your Keurig Machine Isn't Turning On (& Steps To Troubleshoot)

Keurig machines have added revolutionary convenience to our morning coffee routine, but as with all modern appliances, they do act up from time to time. One of the hidden downsides to Keurigs is that they may be faulty or break down for a variety of reasons. For example, your Keurig may decide to stop turning on altogether. If this is the case with your coffee maker, there are steps to get it working again, such as testing the power outlet, holding the power button, and ensuring that all of its components are in the right place.

Before we can fix the issue, we must first identify the source of the problem, which may be the electrical outlet itself. Alternatively, you may be dealing with a malfunctioning thermal switch, in which case you will have to reset your Keurig to restore the power. Whatever the case may be, there are a few possible solutions that might just do the trick. As a last resort, you can call for professional help or reach out to Keurig customer service, as you may be eligible for a brand new replacement.

Before you contact customer service, there are a few different ways to troubleshoot the issue on your own. First, ensure that your Keurig is plugged into the power outlet correctly and that the outlet is working. Test the outlet by plugging a different appliance into the socket and turning it on, or by plugging the Keurig into a different outlet in your home. If there are no issues with the plug, hold the power button for 10 seconds. Ensure that all of the components, such as the water reservoir, are in their correct position.

One possible reason your Keurig is not turning on is that the thermal switch is malfunctioning, which is an issue that seems to affect some K-Supreme models. Thankfully, there is an easy way to reset it, which involves disassembling the machine by removing the bottom screws and using a small object, such as a paperclip, to press the thermal switch (you should wear insulated gloves when doing this, for safety reasons).

If none of these steps seem to help, you may need to contact Keurig's customer service team by calling them directly or filling out the email form. On the Keurig Reddit forum, several customers who reported having this very problem said that they were sent a brand new replacement thanks to Keurig's one-year warranty, upon providing their receipt and serial number. However, one person writes that they were sent a new coffee maker beyond the one-year window, and despite not having a receipt. If you are unable to get a replacement, consider taking your Keurig to a local appliance repair service.